I've noticed when i need to come back and modify a support topic/post i made ... I can't modify it after a certain amount of time. And given the response time that's not happening in support, I just have to keep making a new post to my support topics to get more information in.
I love the theme, it's really amazing. My only complaint thus far is there are issues with the theme that I can't get any response to. I am a very patient person, and I understand that free time for support is limited for you guys. But waiting over 2 days for any support team to log on the site just to hope for some kind of response, is not very reassuring.